As expert Zoho integrators with years of experience in CRM and ERP ecosystems, we understand that your CRM is only as powerful as the data it captures & in sales & support, that data starts with the call.
The Challenge
Separate phone systems, manual call logging, & constant app-switching silently kill productivity and degrade customer experience.
The Solution
By automatically recording each call, SMS, and chat, our Telephony Integration for Zoho transforms your phone system into a data-driven communication engine. Your teams gain a comprehensive 360° view of every client interaction directly inside Zoho CRM.
Platform Category
Expertise Beyond Zoho
We expand the functionality of the default Zoho PhoneBridge by connecting Zoho with leading VoIP & contact center platforms.
Leveraging our deep expertise in Zoho APIs & telephony systems, we deliver dependable & scalable integrations tailored to your business needs.
Platform Category
| Category | Key Examples | Notable Success |
|---|---|---|
| Global Cloud | RingCentral, Aircall, Twilio, Plivo, Five9 | Widely popular RingCentral integration with two-way calls, SMS, & unified call history directly in Zoho |
| Omnichannel & Regional | Dialshree, Knowlarity, Exotel | Complex Dialshree integration enabling omnichannel contact center adoption for major brands |
| On-Premise / Open Source | Asterisk, FreePBX, OpenSIPS | Maximized ROI by integrating legacy/custom PBX systems with Zoho CRM |
360-Degree Communication Guarantee
True communication mastery unifies all channels, not just calls:
Calls (Inbound/Outbound): Screen pops, auto-logging, call transfers, & click-to-dial from any Zoho record
SMS: Unified inbox with personalized messages sent from contacts or leads
Email: Automatically linked threads for complete communication tracking
WhatsApp 360: High-volume, automated, & personalized messaging through WhatsApp Business API
From voice & video calls to WhatsApp, email, & live chat, we bring every customer touchpoint inside Zoho CRM — creating a unified contact center that drives faster responses, stronger relationships, & complete customer visibility.
Key Benefits for Your Team
| Feature | Business Impact |
|---|---|
| Instant Screen Pop-ups | Personalized service: agents see customer history instantly |
| Automated Logging & Recording | Accurate auditing and compliance, no manual entry |
| Click-to-Call/SMS | Higher productivity: faster dialing directly from CRM |
| Real-Time Analytics Dashboard | Smarter decisions with KPIs on handling time, conversions, & call trends |
Why Choose Us?
We deliver cross-platform communication excellence, integrating telephony with:
Zoho CRM / Zoho One / Zoho Desk
Odoo ERP
ERPNext
Our telephony integrations ensure stability, scalability, & high performance across your CRM & ERP stack.